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We cannot be held responsible for goods sent to the incorrect address. Customers are responsible for goods until we receive them back. Please ensure you have selected the correct returns address. Please complete and include it in your return. That equates to more time eating turkey and swilling booze, too. So, if you bought a gift and effed up the sizing or seriously misjudged your S.O's taste. It is the customer's responsibility to pay for return shipping costs.Įxtended Returns during the Festive Seasonįor any purchases made between 01 st November and 24 th December, Returns will be accepted until 31 st January.

Make a note of your tracking number as we are unable to provide you with one for the return. Once your return is processed, please allow up to 5 (five) working days for the money to appear in your bank account ( this is the bank's policy, not ours) Please allow 10 (ten) Working Days to process your return Re-package and return at your Post Office via Royal Mail to :

Shoe boxes are unmarked and not written on.

Unmarked, not soiled or damaged in any way.

Items don't smell of smoke, perfume or aftershave.

In order to as satisfy sellable, items must meet the following: If an item is not sellable we cannot offer a refund. We reserve the right to decide if an item is sellable. Shoe boxes must be complete and unmarked.Īll items returned must be in perfect saleable condition. The shoe box makes up part of the product and if damaged, or written on we cannot refund. When returning shoes, please do not use the shoe box as a postage box. If you are not 100% happy with your purchase, you can request a refund using the Returns Form below.